Are your items used?
Everything we sell is 100% brand new, never worn or damaged.
What is your return policy?
Please see our returns info page.
How much is your shipping?
Please see our shipping info page
How long does it take for you to process an order?
Orders are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS or UPS. Orders received over the weekend or on holidays will be processed on the next business day.
When will you ship my order?
Orders are usually shipped 1 or 2 business days after an order has been placed from Monday to Friday only
Why did I receive an email asking for a replacement item for an order I already completed?
In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it. Please allow an additional 2 business days for processing. If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.
What if I want to change or cancel my order?
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse. Please notify us immediately by calling our toll free number during our regular business hours from 8:30 am to 5:00 pm (US Eastern Standard time) or email us at firstname.lastname@example.org
What payment methods do you accept?
We accept the following forms of payment for orders within the 50 US states including the US territories and APOs:
a.Debit/Credit card payments with the Visa, Master Card, American Express and Discover logo.
How do I check the status of my order?
An email will be sent to you once your order has been shipped, with tracking information.
Do you ship to APO/FPOs?
We ship to those addresses including the US territories namely:
American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Federated States of Micronesia, and Marshall Island
Do you have any physical stores?
We are an exclusive online store only. We do not have any physical retail storefronts.